E-government or electronic government were defined as web-based service to the delivery of national or local government information and services through the internet or any digital means to citizens or businesses or other governmental agencies. Recently, The underlying goal of e-government is to integrate all government agencies to create a “digital nervous system” where communication and the exchange of information take place at very high speed, facilitates relevant government information in electronic form to the citizen, create better service delivery, empowering people through openness access to information without bureaucracy, improved productivity and cost savings in doing business with suppliers and customers of government; and participation in public policy decision-making.
Internet or Web application for supporting government mission is being widely used nowadays and having important implication to ensure success of interaction between government agency and outside constituencies. The outside constituencies could be citizen, businesses, or other governmental agencies itself. To perform all the activities efficiently and effectively, government should implement information and internet technology in the good manner. As the internet users is growth significantly in every region (more than 60% /year according to internetworldstat source), then the used of internet application will have important effect to promote good governance.
According to Sheridan and Riley (2006), e-government have different focus with e-governance, where the e-government more emphasizes to the development and usage of online service while e-governance mostly dealing with application of ICT’s in general.
The future and development of internet application to support e-government goals (networking with constituencies and stakeholder outside of organization) can be described as follow:
1. G2C (government to citizen)
Activities where the government provides one stop, on-line access to information and services to citizens that would enable citizen to get information, pay taxes, renew driver license, pay traffic ticket, change address, and watching traffic situation, etc. Government may provide downloadable form online, provide tourism and recreation information, provide advice about health and safety issues.
2. G2B (government to business)
Government deals with business that used internet and other’s ICT’s tools. It is includes two way interaction and transactions: government to business (G2B) and business to government (B2G). B2G refers to businesses selling product and services to government while G2B such as
E-procurement and tendering.
3. G2G (government to government)
It deals with creating network between different government organization or agencies in order to be more efficient and effective in their operations, such as interlink network to bridge the information between different units in agency.
4. Government to constituents (E-democracy)
It is refers to online activities of governments, elected representatives, political parties and citizen for democratic process. Nowadays, most of political member have their own information websites and portals and using email to text the message to potential voters.
I’m still thinking how it gonna be, probably by emphasizing more on the importance of internet application to support government mission through e-government policy in order to link with external constituencies regarding information. Moreover, probably i could get to identify the risk of internet application to e-government which i hope can give more inside for future better development of ICT in general.
well, how is ur idea friends?
Rexed, Knut. “The strategic importance of e-government to good governance”. OECD research paper.
Cordella, Antonio.” E-government: towards the e-bureaucratic form?”. Journal of Information Technology. 2007.
Webber, Allan. “From E-Gov to I-Govt. What next for the leading edge government in the digital edge”. Forrester research publication. 2006
Shailendra , Jain Palvia, , Sushil S. Sharma. “E-Government and E-Governance: Definitions/Domain Framework and Status around the World”. International conference on e-governance proceeding. Hiderabad , India, 2007.